CILIP HLG AWARD (DAY 2: July 4th, 2017 @LSHTM (Library & Archives Service)
TRAINING ON USER SUPPORT & INFORMATION SERVICES
I
commenced the day training with Gemma Bayliss
& Kim Coles
(Library staff) who gave me the summary of the duties rendered by the support
and information services staff to the students, staff and other library
users. This services includes: Training
on literature search, use of reference tools i.e endnote, managing user
account, environment (health & safety in the library), personal induction
for fresher’s, promotion of the library activities via (television in the
library, posters, social media, newsletter etc) , interlibrary loan, membership
registration (student, Staff, Alumni), special needs for people with disability
among others.
SHADOW INFORMATION SKILLS TEACHING
I
had another intensive training session with Kim Coles
(Assistant Librarian) at Information Technology Service with some Master Degree
students. The focus of the training was GREY
LITERATURE; meaning, searching strategies and how to link your search
results with endnote for easy referencing. (If you need the hand out you can
contact me via the blog Facebook).
SOCIAL MEDIA USE IN THE LIBRARY
Gemma
Bayliss took me through the
school social media page: Facebook, Twitter and Blog. To my surprise the
library Twitter was mostly used by the students She taught me how to attract
student to use the library social media as well as benefits of using them for
library service delivery.( I believe this could be a research topic for
someone: USE OF SOCIAL MEDIA FOR SERVICE DELIVERY). A good librarian is
expected to know what to share, engaging the users, suggested hashtags, and
learning to credit creator of anything to be share in order to avoid copyright
tussle.
Blogging!!!
Guess what? I was the one training the tutor. Laugh! Finally, she gave me tips
on how to open a Facebook account for my library without using my personal
account, hence it makes it easier for the social media manager to hand it over
when the need arise. Incredible, isn’t? (If you need a tip on how to open a Facebook
page for your library without a recourse to your personal, you can contact me
via the blog Facebook).
After
all these activities, I am heading to Pinner to
meet Shane Goldbolt (Director, Partnership in Health Information) for
sumptuous supper before heading to the Guest house at Harrow on the Hill.
Another
great and incredible experience indeed!
